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UruLux Return Policy

Merchandise is accepted for exchange or refund if returned in a salable and unused condition within 30 days of the original ship date, accompanied by the original invoice.

Personalized Items (e.g. Masterpieces, Customized) cannot be returned or exchanged.

 

RETURNS

Making a Return by Mail

Returns and exchanges must be made within the guidelines of our Return Policy. All returns must be returned to:

Urulux

 

Attention: Returns & Exchanges



7 Orphan Street

Cape Town

8001

South Africa

This address can only be used to return items purchased at Urulux.com.

Personalized Items (e.g., Masterpieces, Customized) cannot be returned or exchanged. You will receive an e-mail notification upon the completion of the return processing. Please allow 12 to 15 business days for us to receive and process your return or exchange.

If you need additional return help, contact a Customer Service Representative at +27 (0) 21 813 6647 or e-mail us at info@urulux.com.

When returning postage yourself, we suggest you insure the package via Postent, FedEx or DHL and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be processed.

EXCHANGES

Exchange requests must be made within 30 days of the order receipt for merchandise purchased at full retail price.

Specify the exchange item and the new colour or/and size on the return/exchange mail to info@urulux.com Include the request in your return package. Simply ship it back to us and we’ll send your new item free of shipping charges.

If you are exchanging an item due to a mistake made by Urulux.com or because of quality issues, we will pay the shipping cost to send a replacement item to you. The replacement order will be sent via Standard Ground Delivery.

Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.

Personalized Items (e.g., Masterpieces, Customized) cannot be returned or exchanged.

 

 

CHANGES TO ORDERS

Your order is being processed as quickly as possible in order to insure your customer satisfaction; therefore, there is a limited period of time that you are able to cancel your order. If the cancel option is still available, please get in contact with Urulux as soon as possible on +27 (0) 21 813 6647 or at info@urulux.com

 

If you have any questions or concerns, please call customer assistance at: +27 (0) 21 813 9611 or at info@urulux.com